All your questions about 98db answered right here

When you open an account at 98db for the first time and make your first deposit, the welcome bonus activates automatically. Deposit a minimum of ৳500 and you will receive a 150% bonus, up to ৳8,000. For example, if you deposit ৳1,000, ৳1,500 in bonus will be added and your total balance will be ৳2,500. The bonus is credited to your account instantly at the time of deposit.

To withdraw winnings from a bonus, you must wager 15 times the bonus amount — not on the deposit, only on the bonus. Say you received a ৳1,500 bonus; you would need to place a total of ৳22,500 in bets before withdrawing the bonus. The calculation is kept simple so players can reach the target without difficulty.

Yes, you can cancel a bonus even after accepting it. Keep in mind, though — cancelling a bonus will also cancel any winnings earned from that bonus. Cancellation requests can be made through our 24/7 live chat support. Reading the terms carefully before accepting a bonus is always the wisest approach.

The welcome bonus has a set expiry period within which the wagering requirement must be completed. Once the period has passed, any unused bonus and winnings earned from it are cancelled automatically. For the exact validity period, contact 98db live chat or check the Terms and Conditions page.

The maximum bonus on your first deposit is ৳8,000. For instance — if you deposit ৳12,000, a 150% rate would normally give ৳18,000, but because the cap is ৳8,000 your total balance would be ৳20,000. This cap applies to the first deposit bonus only.

No 98db officer or support agent will ever ask for your bKash, Nagad, or Rocket PIN or OTP. If anyone asks for this information, it is definitely a scam. Never share your PIN or OTP with anyone, and report such calls to our support team. Keeping your financial information secure is your responsibility.

Always check that the browser address bar shows 98db.lat and look for https:// and the padlock icon at the start of the URL. Be cautious if you see a domain with a changed or slightly different spelling (such as 98db-bd.com or 98db.net) — these may be phishing sites. If in doubt, type the correct URL directly into your browser and do not click any unknown links.

Contact 98db's 24/7 live chat as quickly as possible and request a temporary account lock. At the same time, change the passwords for your email and payment wallets. You can also email [email protected] directly with full details. Acting quickly can help reduce any potential damage.

A strong password should be at least 12 characters long and mix uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid easy passwords like your own name, date of birth, or "123456". Do not use your 98db password on any other site — keep a separate password for each site.

Yes, 98db protects all your personal and financial information with SSL encryption technology. This technology encrypts every piece of data exchanged between your browser and our server, so no third party can read it. We do not sell or transfer your personal information to third parties.

98db currently has two support channels. First, you can speak directly via live chat from within the site at any time. Second, for detailed issues you can write to us at [email protected]. Both channels offer assistance in Bengali and English.

Yes, the 98db support team is active 7 days a week, 24 hours a day. Whether it is night or day, a public holiday or a festival — an agent is always ready in live chat. Reach out at any time for urgent needs; there is no need to wait.

Absolutely. 98db support agents can assist in Bengali and English. This service is provided with Bangladeshi players in mind so that problems can be resolved without any language barrier. Simply write in Bengali when starting a live chat and you will receive a reply in Bengali.

Before contacting support, have the following on hand: your registered email or username, a brief description of the issue, and if it is a payment-related problem, the transaction ID or the amount and date. Having this information ready allows the support agent to understand your issue quickly and provide a solution.

No. 98db strictly serves only those aged 21 and above. Age is verified when opening an account and accounts belonging to minors are cancelled. If anyone helps a minor open an account, that is a violation of our policy. Please make sure everyone in your family is aware of this.

Watch for these warning signs: betting beyond your budget, placing more bets to try to recover lost money, hiding your gambling from family or friends, or being unable to stop gambling. If you notice any of these signs in yourself, seek professional help. Remember — gambling is for entertainment, not as a source of income.

Yes, 98db offers cooling-off and self-exclusion options. If you feel you need a break for a while, make a request via live chat or [email protected]. The support team will help temporarily or permanently deactivate your account for a set period. This is a healthy way to stay in control.

In Bangladesh, you can contact the psychiatry department or counselling centre of a local hospital for mental health support. Internationally, organisations like Gamblers Anonymous provide resources online. You will find more information on 98db's responsible gambling page. Seeking help is an act of courage — it is better not to delay.

Yes, 98db offers the option to set a deposit limit as part of responsible gambling. If you want to keep your budget under control, let the support team know. Once a limit is set, it is not possible to deposit more than the amount you have chosen, which helps protect against overspending.

The minimum withdrawal amount at 98db is ৳800. If the amount is below this threshold, the withdrawal request cannot be processed. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer — this minimum limit is the same across all methods. So before submitting a request, confirm that your available balance is ৳800 or more.

No, 98db processes withdrawals within 10 to 45 minutes at night, on holidays, or at any other time. The same speed is maintained on weekends and national holidays. However, occasionally a slight delay may occur due to the payment provider's own processes — in that case, please contact support.

Yes, but the wagering requirement must be completed first. Once bets totalling 15 times the bonus amount have been placed, winnings earned from the bonus are transferred to your regular balance and can then be withdrawn. Before wagering is complete, the bonus portion cannot be withdrawn.

Withdrawal requests are normally processed within 10–45 minutes. If it still shows 'pending' after that time has passed, contact live chat and provide the withdrawal ID or the amount and time. The support team will investigate quickly and give you an update.

No. Under our security policy, withdrawals can only be made to a bKash, Nagad, Rocket, Upay, or bank account registered in your own name. Sending funds to a third party's account is not possible. This rule exists to prevent money laundering and to protect your own funds.